This Cookies Policy explains what cookies are, how Ladybug Portal uses them, what your choices are, and how to manage them. It should be read alongside our Privacy Policy, which is available at www.ladybugportal.com/privacy-policy.

 

1. What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website or use a web-based platform. They are widely used to make platforms work efficiently, to remember your preferences, and to provide information to the platform operator.

 

Cookies do not give us access to your device and do not contain personally identifiable information unless you have provided that information to us directly.

 

2. How Ladybug Portal Uses Cookies

Ladybug Portal uses the following categories of cookies:

 

Essential Cookies

These cookies are strictly necessary for the Platform to function. Without them, core features such as login, session management, and navigation would not work. Essential cookies cannot be disabled.

• Session authentication — to keep you securely logged in during your session
• Security tokens — to protect against cross-site request forgery (CSRF)
• Load balancing — to ensure stable and consistent Platform performance

 

Performance Cookies

These cookies collect information about how users interact with the Platform. This helps us identify and fix technical issues and improve overall performance. All information collected by performance cookies is aggregated and anonymous.

• Page load times and error logging
• Navigation paths and feature usage patterns

 

Functional Cookies

These cookies allow the Platform to remember choices you have made to provide a more personalised experience.

• Language and display preferences
• Dashboard layout preferences
• Remembered login details (where the user has enabled this option)

 

Analytics Cookies

We use analytics cookies to understand how users engage with the Platform at an aggregate level. This helps us make informed decisions about improving the Platform. Analytics data is anonymised and is not used to identify individual users.

• Platform usage statistics
• Feature engagement data
• User journey analysis

 

Where we use third-party analytics tools such as Google Analytics, those tools may set their own cookies subject to their own privacy policies. We configure such tools to anonymise IP addresses and to disable advertising features.

 

3. What We Do Not Use Cookies For

• We do not use cookies to serve advertising to users.
• We do not use cookies to track users across other websites.
• We do not sell or share cookie data with third parties for marketing purposes.
• We do not use cookies to profile individual students or users for commercial purposes.

 

4. Third-Party Cookies

Some features of the Platform involve third-party services which may set their own cookies:

• Paystack — our payment processor may set cookies when you access the payment gateway. These are governed by Paystack's own privacy and cookies policies.
• Analytics providers — where third-party analytics tools are used, they may set performance or analytics cookies as described in Section 2.

We do not control third-party cookies and recommend you review the relevant third-party policies for full information.

 

5. Cookie Duration

Cookies can be either session cookies or persistent cookies:

• Session cookies — exist only for the duration of your browser session and are deleted when you close your browser. Most of our essential cookies are session cookies.
• Persistent cookies — remain on your device for a set period after your session ends. Our functional and analytics cookies are typically persistent cookies with a duration of between 30 days and 12 months.

 

6. Managing and Disabling Cookies

You can control and manage cookies in several ways:

 

Browser Settings

Most browsers allow you to view, manage, and delete cookies through their settings. Commonly used browsers and their cookie management pages include:

• Google Chrome — Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox — Settings > Privacy & Security > Cookies and Site Data
• Safari — Preferences > Privacy
• Microsoft Edge — Settings > Cookies and site permissions

 

Please note that disabling essential cookies will prevent you from using the Platform. Disabling other categories of cookies may affect your experience but will not prevent access.

 

Opt-Out Tools

You may also use the following tools to opt out of specific analytics tracking:

• Google Analytics opt-out: tools.google.com/dlpage/gaoptout

 

7. Changes to This Policy

• We may update this Cookies Policy from time to time to reflect changes in the Platform or applicable regulations.
• The current version of this policy is always available at www.ladybugportal.com/cookies-policy.
• Where changes are material, we will notify Schools and users via email or Platform notification.

 

8. Contact

If you have any questions about our use of cookies, please contact:

 

Creare Concepts — Ladybug Portal

Email: privacy@ladybugportal.com

Website: www.ladybugportal.com